1. Technical Support Scope

Technical support includes assistance with technical issues related to Fox Master products and services only.

2. Support Working Hours

Technical support is available daily from 11:00 AM to 8:00 PM

Except Friday (Official holiday)

3. Support System

4. Important Guidelines

Note: Before submitting any inquiry, please visit our website and watch all available tutorials.

• We provide technical support for software-related issues only. We are not responsible for account issues, software misuse, or providing explanations about software tools. We do not recommend using your primary account.
• Remote access (AnyDesk) is at the sole discretion of the support team based on the nature of the issue.
• For effective support, please describe your issue and include screenshots or videos to help us understand and resolve the problem.
• Refunds are only available for software-related issues after technical support review and exhaustion of all troubleshooting attempts. No refunds for issues related to Facebook platform. Refund requests must be made within 7 days of license purchase.
• This license is valid for one device only. Sharing the license with others is a violation of terms and will result in immediate license termination without compensation.

3. Contact Methods

You can contact our technical support team through:

• Email: [email protected]
• Contact form on the website
• Live chat (available for premium subscribers)